Frequently Asked Questions
strives to achieve and maintain a positive relationship with our customers
by providing several methods of reporting and easy access to information
and our knowledgeable/helpful staff. The following information is provided
to you in an effort to answer some of the most frequently asked questions
regarding maintaining your USBC merchant account. Additional USBC publications
address chargebacks and retrieval requests, proper processing of transactions,
and discount rate qualifications.
All requests for changes to your merchant account must be made in writing
and signed by the account principal that signed the original Merchant
Application and Agreement. All requests must also include the business
name and the USBC merchant account number. Please feel free to contact
our Customer Service Department at (877) 698-7637 with any additional
questions you may have regarding your USBC merchant account.
- How do I change my address and/or telephone number?
A simple request in writing can be faxed to the attention of our Customer
Service Department at (877) 698-7637. Upon receipt, the change
will be completed within two (2) business days
- How do I change the business checking account information that
is linked to my USBC merchant account?
It is extremely important to notify USBC immediately upon any change to
the checking account that is linked to your USBC merchant account. Failure
to notify USBC may result in the delayed deposit of funds to your checking
account or funding to the wrong checking account. A void check for the
new account must be faxed to our Customer Service Department at (877) 698-7637.
In the event of a starter check, a bank letter is also required. The
change will be completed within two (2) business days. The original checking
account should be left open with funds available during the transition
to the new checking account.
- How do I start accepting American Express, Discover, or JCB cards?
A merchant account number must first be obtained prior to accepting the
above card types. USBC has the ability to establish and set up any
non-bank card accounts on your behalf. Please contact your Sales
Representative or USBC for assistance.
- How do I change my business name and/or the description of my
business appearing on my customers' billing statements?
If there is a change in the business name and/or DBA, the Articles of
Incorporation must be provided to USBC. To make this change to your merchant
account, please fax a written request to our Customer Service Department
at (877) 698-7637.
- How do I increase my processing limits?
This request must be submitted in writing with the new ticket amount
and average monthly volume amount. To make this change to your merchant
account, please fax the written request to our Customer
Service Department at (877) 698-7637. Please include your DBA
name and merchant number in your request.
- How do I change the ownership information if I've recently acquired
or sold the business?
The new owner must complete a new Merchant Application and Agreement.
Contact your Sales Representative for assistance, or you may contact
USBC directly at (877) 698-7637 .
- How do I know what has been deposited into and/or deducted from
my checking account by USBC?
This information is available in several formats. A monthly processing
statement is mailed the first week of each month for the preceding month's
activity. Checking your bank statement is also an option. Deposits and
withdrawals will be listed on your bank statement as "Bankcard Processing".
A third option is to call our Customer Service Department at (877) 698-7637.
- How frequently are funds deposited into my business checking
Activity on your merchant account is processed on a daily basis and is
reported according to the processing date. The transfer of funds to or
from your checking account takes place through the Automated Clearing
House (ACH). Depending on your merchant account type, the transfer may
vary from 2 to 5 business days. Weekends and Federal holidays are not
considered as business days.